Responsive Respiratory Inc.

We are available by phone, toll free 866-333-4030 from 8am to 5pm CST, Monday thru Friday.  You may also reach us via our contact us page.

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You may place an order directly online using our secure site or by phoning or faxing customer service at 866-333-4030 during normal business hours.  Upon receipt of an online order, a Customer Service Representative will contact you to confirm your order, shipping charges and payment method.

Phone: 866-333-4030
Fax: 866-333-4035

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Federal Law restricts the sale or use of regulators and conserving devices without the express written order of a physician; therefore, Responsive Respiratory only sells these items to Healthcare dealers and distributors.  Please call us at 866-333-4030 and we will gladly assist you in locating a dealer in your area to provide you with this product, with proof of prescription. 

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All prices shown are list prices.  Responsive Respiratory's dealers receive discounted dealer pricing.  Please call Customer Service at 866-333-4030 for more details regarding pricing levels.

Phone: 866-333-4030

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We accept VISA, MasterCard, and American Express.  We are unable to accept COD orders at this time.  Dealers may request pricing and terms by calling 866-333-4030. 

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  We ship Monday thru Friday.  All orders placed before 3pm CST will ship same day.  Orders placed after 3pm will ship the following business day.

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We ship all orders via UPS ground, unless otherwise specified or the product is too large.  Those products will ship LTL and will be routed the most direct, most cost effective carrier available.

Next Day delivery and UPS Second Day delivery are available at an additional charge.

We process and ship all orders within 24 hours of receipt.

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We offer 30 day return policy.  If you find it necessary to return an item, please contact customer service to request a Return Goods Authorization (RGA) number.  Please include the un-used item in original packaging along with our packaging slip with your purchase order number, invoice number and the RGA number clearly marked.  No packages will be accepted without an RGA number.  Returned goods mush be shipped freight prepaid.

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Please ensure that your packages are inspected for damage prior to signing.  We take the utmost care in packaging your product to prevent shipping damage; however, in the event that product is received damaged or merchandise is missing, please keep the original shipping carton and take the following steps:

• Contact your local UPS office for a damage inspection report
• Request that UPS return the package to us.  Please do not return the merchandise to RRI yourself, this may delay your reorder or credit.
• Contact our customer service department at 866-333-4030 with the Damage Call Tag number issued by UPS
• RRI will arrange for a reorder or a credit to your account

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In the event that you receive a defective product, please contact customer service at 866-333-4030 to request a Return Goods Authorization (RGA) for return.

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All products sold by Responsive Respiratory have been 100% quality inspected prior to shipment.  Products are covered by a limited warranty effective from the date of manufacture.  The following products have a date code applied and are covered by the time period listed below:

• Regulators - 2 years
• Conservers - 3 years
• Cyl-Fil Control Regulator - 3 years
• Transfill Manifold - 2 years
• Warehouse Carts - 2 years
• Cylinders - Are covered by the manufacturer (not the seller) and have a limited lifetime warranty
• All other products - 120 days

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For warranty repairs, please contact customer service at 866-333-4030 for a Return Goods Authorization (RGA).

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Responsive Respiratory is always looking for dedicated dealers to carry our products.  Please contact customer service at 866-333-4030 to inquire about becoming a dealer.

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Yes!  Responsive Respiratory offers a Private Label Program (PLP) to add logos or provider names to a number of our products including:

• Regulators
• Conservers
• Carry cases and bags
• Cylinders

Responsive Respiratory offers low set-up fees, low minimums, quick turn-around times and an industry-exclusive laser etching process to permanently inscrible a name and logo into our regulators and conservers.  With our quick turn-around times, we logo and ship products within 2 business days, after logo approval.  Our logo'd cylinders utilize Luxfer's exclusive Label Guard technology, with a label under the clear-coat process for durability.  Minimum quantity purchase applies for all PLP items.  Please call customer service at 866-333-4030 for more details.

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All of RRI's products and logos are available for use by our distributors for promotional purposes only.  Please contact us via our contact us page or by phone at 866-333-4030 for the images you need.

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