|
Frequently Asked Questions (FAQs)
Find the answer to the most frequently asked questions about Responsive Respiratory's products and solutions on our Frquently Asked questions page. Please do not hesitate to contact us via our contact us page or by phone at 866-333-4030 if you require further information.
Ordering, Pricing and Shipping
We are available by phone, toll free 866-333-4030 from 8am to 5pm CST, Monday thru Friday, You may also reach us via our contact us page.
How do I place an order?
You may place an order directly online using our secure site or by phoning or faxing customer service at 866-333-4030 during normal business hours. Upon receipt of an online order, a Customer Service Representative will contact you to confirm your order, shipping charges and payment method.
Why do I need a prescription to purchase some products?Phone: 866-333-4030 Fax: 866-333-4035
Federal Law restricts the sale or use of regulators and conserving devices without the express written order of a physician; therefore, Responsive Respiratory only sells these items to Healthcare dealers and distributors. Please call us at 866-333-4030 and we will gladly assist you in locating a dealer in your area to provide you with this product, with proof of prescription.
What is my price?
All prices shown are list prices. Responsive Respiratory's dealers receive discounted dealer pricing. Please call Customer Service at 866-333-4030 for more details regarding pricing levels.
How do I make a payment?Phone: 866-333-4030
We accept VISA, MasterCard, and American Express. We are unable to accept COD orders at this time. Dealers may request pricing and terms by calling 866-333-4030.
When do you ship?
We ship Monday thru Friday. All orders placed before 3pm CST will ship same day. Orders placed after 3pm will ship the following business day.
What shipping carriers do you use?
We ship all orders via UPS ground, unless otherwise specified or the product is too large. Those products will ship LTL and will be routed the most direct, most cost effective carrier available.
What is your return policy?Next Day delivery and UPS Second Day delivery are available at an additional charge. We process and ship all orders within 24 hours of receipt.
We offer 30 day return policy. If you find it necessary to return an item, please contact customer service to request a Return Goods Authorization (RGA) number. Please include the un-used item in original packaging along with our packaging slip with your purchase order number, invoice number and the RGA number clearly marked. No packages will be accepted without an RGA number. Returned goods mush be shipped freight prepaid.
What if my product is damaged in delivery?
Please ensure that your packages are inspected for damage prior to signing. We take the utmost care in packaging your product to prevent shipping damage; however, in the event that product is received damaged or merchandise is missing, please keep the original shipping carton and take the following steps:
What if the product is defective?
In the event that you receive a defective product, please contact customer service at 866-333-4030 to request a Return Goods Authorization (RGA) for return.
What is your warranty policy?
All products sold by Responsive Respiratory have been 100% quality inspected prior to shipment. Products are covered by a limited warranty effective from the date of manufacture. The following products have a date code applied and are covered by the time period listed below:
How do I submit a warranty claim?
For warranty repairs, please contact customer service at 866-333-4030 for a Return Goods Authorization (RGA).
How do I become a distributor?
Responsive Respiratory is always looking for dedicated dealers to carry our products. Please contact customer service at 866-333-4030 to inquire about becoming a dealer.
I need a logo/photo for use on my website/catalog, who do I contact?
All of RRI's products and logos are available for use by our distributors for promotional purposes only. Please contact us via our contact us page or by phone at 866-333-4030 for the images you need.
Product Specific
Yes! Responsive Respiratory offers a Private Label Program (PLP) to add logos or provider names to a number of our products including:
What's the difference between a regulator and conserver?
Responsive Respiratory offers low set-up fees, low minimums, quick turn-around times and an industry-exclusive laser etching process to permanently inscrible a name and logo into our regulators and conservers. With our quick turn-around times, we logo and ship products within 2 business days, after logo approval. Our logo'd cylinders utilize Luxfer's exclusive Label Guard technology, with a label under the clear-coat process for durability. Minimum quantity purchase applies for all PLP items. Please call customer service at 866-333-4030 for more details.
Oxygen regulators deliver oxygen on continuous flow only.
What's the difference between single lumen and double lumen conservers?Oxygen conservers deliver oxygen on inhalation only and do not provide oxygen during exhalation, thus allowing the cylinder contents to last 3 to 5 times longer than a regulator.
Single lumen conservers use a single cannula where negative and positive pressure goes through a single tube.
What does D.I.S.S. stand for?Dual lumen conservers utilize a special cannula that sense on one side and delivers oxygen through the other tube. Dual lumen conservers are optimal for shallow breathers or those who require a more senstiive device to trigger the oxygen.
D.I.S.S. stands for a Diameter Index Safety System - a type of outlet valve that provides a unique connection that is specific for the gas used (i.e. oxygen, CO2, nitrogen, etc) to avoid delivery of incorrect gas.
What is the difference between CGA540 and CGA870?
CGA 540 fitting is a nipple and nut configuration for cylinders larger than an E size (i.e. M60, MM H, J, K & T).
What's the difference between a cannula and demand cannulaCGA 870 is a fitting for oxygen only and is used for E cylinders and smaller.
A standard cannula is used for single lumen conservers - the positive and negative pressure sharing the same tubing.
Which cart/rack is best for my application?Demand cannulas are used for dual lumen conservers with a split tube for inhalation and oxygen delivery.
We offer a full line of light to medium duty carts and racks ideal for in-home, office or patient use. These racks are designed to be compact and provide durabilty and ease of use for the user. Our warehouse, horizontal stackers and industrial duty carts and racks are ideal for warehouse, cylinder transport and storage needs. These systems are engineered to withstand the demands of these environments and are upgradeable for the user - they are stackable, and can be retrofitted with casters or doors (on the Industrial Duty line) at any time, to offer flexibilty for customers.
I bought a rack but need a cart now, can I add casters to my current unit?
Yes! Our warehouse, horizontal stacker racks and industrial duty system can be retrofitted easily with casters or handles at any time.
I need to be DOT compliant for vehicle transport - what rack should I order?
Our industrial duty systems offer latching steel doors for DOT compliant cylinder transport.
Is the Cyl-Fil System a transfilling system?
No. The Cyl-Fil Oxygen System serves as both an ambulatory and in-home source for oxygen designed for ambulatory patients and allows patients to re-fill cylinders safety in their home. Cyl-Fil is a safe, low cost alternative to current home-fill and liquid systems currently available and delivers 99% USP Oxygen.
Is the Cyl-Fil just a regulator?
No. They Cyl-Fil regulator was specially designed with significant patient safety features and is FDA approved as an in-home filling device.
Is Cyl-Fil patient friendly?
Yes. Cyl-Fil is as easy to use as attaching a regulator or a cylinder, just the reverse. The whole process takes approximately 15 minutes from start to finish. The system has built-in shut-off valves, allowing the supply cylinder to shut off automatically when the cylinder is full or disconnected prior to the valves being closed
Is Cyl-Fil compatible with my current cylinders?
No. The Cyl-Fil Oxygen System comes with 2 M6 cylinders that can be re-filled, meeting FDA specifications for purity (USP 99). The special valves maintain positive pressure in the cylinder to maintain purity by not allowing atmosphere or contaminates to enter.
Is Cyl-Fil compatible with my current regulator or conserver?
Yes, Cyl-Fil cylinders are compatible with any regulator or conserver you have in your inventory.
Will Cyl-Fil cost more than the current standard patient set-up?
No. Cyl-Fil actually lowers your O2 expense. Cyl-Fil costs 7-10% less than your current cylinder set-up and eliminates the need to fill and deliver multiple cylinders for every patient and eliminates your warehouse inventory of back-up cylinders. Cyl-Fil can reduce deliveries by 85% or more, allowing you to increase your profits by minimizing patient vists, stocking less inventory and saving time and fuel.
|
